Support
If you need help with Play Safe, our support team is here for you! Simply email us at [email protected] with any questions or issues, and we’ll be happy to assist. Our goal is to make sure you and your family have a safe, seamless experience with our app
Frequently Asked Questions
What is Play Safe?
Play Safe is an iOS app that allows parents to moderate the YouTube videos, creators, and channels their children can watch, ensuring a safe and enjoyable viewing experience.
How does Play Safe work?
Parents use the app to create profiles for each child and curate the content they are allowed to watch. Kids can access only the approved videos through a simple, kid-friendly interface.
Is this app affiliated with YouTube?
No, Play Safe is not affiliated with or endorsed by YouTube. It’s a third-party tool designed to help parents control the YouTube content their children access.
Setup and Usage
How do I create profiles for my children?
You can create a profile for each child in the parent section of the app. All you need is a nickname to identify the profile — no personal information required.
How do I approve or block channels and videos?
You can search for channels within the parent dashboard of the app and add them to your child’s approved list. You can also remove or block content at any time through the parent dashboard.
What happens if my child tries to access unapproved content?
If a child tries to watch a video or visit a channel that isn’t approved, they’ll see a message letting them know the content is unavailable.
Privacy and Security
Is my child’s data safe?
Yes! Play Safe does not collect or store any personal data about your children. The only information saved is the nickname for their profile.
Do I need to create an account to use Play Safe?
Yes, you (parents) will log in using your Apple account to create profiles, manage content, and connect your children's devices. Children never create accounts or share any personal information.
Compatibility and Troubleshooting
Does Play Safe work on iPads and iPhones?
Yes, Play Safe is optimized for both iPads and iPhones running iOS 17 or later.
What should I do if a video isn’t showing up in my child’s profile?
Make sure the video or channel is properly approved in your parent dashboard. If the issue persists, try refreshing the app or checking for updates.
Subscription and Pricing
Is Play Safe free to use?
Play Safe offers a free two week trial. After your free trial ends the price is $7.99 per month.
How do I cancel my subscription?
You can manage or cancel your subscription directly through the Apple subscription manager. On your iOS device in Settings > Account > Subscriptions